Call Today 1.866.862.4660
Do I have to buy my monument or marker from my cemetery?

The short answer is "no." As an educated consumer, it is important to know your rights. By law, you have the right to purchase a headstone from a source other than your cemetery, subject to your cemetery's regulations concerning the headstone's size, color of the stone, dimensions and style. If the cemetery tells you otherwise or attempts to pressure you into buying a headstone from them, we recommend you contact your local government consumer advocate agency, such as the Better Business Bureau, and file a formal complaint.

 
How is my payment processed?

The manner in which payment is processed will depend upon the manner in which you purchase your memorial. For instance:

  • Using our online design center: Once you have completed a rough draft of your memorial through our online design center you will be asked to submit a 50% down payment. The design will then be refined and drawn to scale by our art department. You will then receive a scaled rendering of the memorial for your approval. Once you have signed and approved the final draft proof of the memorial you will be asked to submit the balance owed for the memorial to be produced, delivered and installed (if needed).
  • Selecting a Memorial from Katzman's Gallery: If there is a memorial in Katzman's gallery that you would like please contact a Katzman representative at 1-866-862-4660 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will review with you exactly how you would like that memorial produced. We will put together a price quote for your initial approval. Once you have given us approval to proceed to our art department we ask that you submit 50% at that time. You will then receive a scaled rendering of the memorial for your approval. Once you have signed and approved the final draft proof of the memorial you will be asked to submit the balance owed for the memorial to be produced, delivered and installed (if needed).
  • Custom Order: If there is a memorial that you desire and it is not available through our online design center or gallery, please contact a Katzman representative at 1-866-862-4660 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will review with you exactly how you would like that memorial produced. We will put together a price quote for your initial approval. Once you have given us approval to proceed to our art department we ask that you submit 50% at that time. You will then receive a scaled rendering of the memorial for your approval. Once you have signed and approved the final draft proof of the memorial you will be asked to submit the balance owed for the memorial to be produced, delivered and installed (if needed).
  • Pet Memorial: Once you have completed the design of yourmemorial through our online design center you will be asked to submit the payment in full. Your customized design will then be refined by our art department. Your memorial will then be engraved and shipped to you at no additional cost. If you would like to submit a photograph of your pet to be laser etched on a black granite marker or plaque, please email an image in jpeg format to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  with your name and order reference number in the subject line.

Katzman accepts payment by VISA, Mastercard, Discover, American Express, Paypal, money order and certified funds.  Personal checks are not accepted.  Upon request, Katzman will fax or email a receipt to you.

 
How is my memorial shipped and installed?

Katzman will ship anywhere throughout the continental United States.  To minimize the burden on you, we typically ship directly to your cemetery of choice.  In processing your order, you will be prompted to fill out a contact form so that the delivery can be properly coordinated.

If the destination of your memorial is in Minnesota, Katzman's independent representative will hand-deliver and install (if necessary) your marker or monument. Those delivery and installation fees within the State of Minnesota, are $215.00 for a flat marker and $315.00 for a slant marker or monument. If you order more than one flat marker, slant marker, or monument for the same cemetery on the same order, you will only be charged an additional $100.00 for each additional flat marker to be delivered and installed (if necessary) and an additional $150.00 for each additional slant marker or monument to be delivered and installed (if necessary). With regard to flat markers, some cemeteries require cement borders around the marker.  There will be an additional charge of $215.00 to pour the cement border.  With regard to slant markers and monuments, some cemeteries provide pre-poured memorial foundations or require that they pour the foundation. Should your cemetery not provide the foundation and you desire Katzman to pour the foundation, there will be an additional charge of $225.00. Foundation charges remain at $225.00 for each additional memorial, if needed.

If your memorial is being shipped to a State other than Minnesota, Katzman will provide you with that charge once you provide us with your destination of choice.

All shipping charges will be added to the invoice.

Once your monument or marker is received, you will need to inspect it.  Should your monument or marker sustain damage during shipment, please document the damages on the bill of lading.  Once damages are noted on the bill of lading, please email or fax us a copy of the bill of lading and we will attempt assist you in filing a claim with the shipping company.

 
What determines the price of the memorial?

Many monument companies charge a flat-fee for monuments or markers regardless of how elaborate the customer designs the memorial to be. This results in an overall higher price point. Katzman's philosophy is you should only pay for what you desire. Size, type of granite and the extent of inscription and artwork will determine the price of your memorial. Urns and pet memorials are sold on a flat-fee basis.

 
Will I be charged sales tax?

If you are purchasing a memorial for delivery within the State of Minnesota, you will be charged sales tax. If you are purchasing a memorial that is being delivered outside the State of Minnesota, you will not be charged any sales tax on your purchase. As a result, by purchasing from Katzman for a non-Minnesota order, you can save significant money on your purchase by not being subjected to your state's sales tax.

If you are purchasing an urn or urn vault, there is no sales tax in or out of the State of Minnesota.

 
How Long Does It Take To Receive My Memorial?

Depending on your granite choice and factors beyond our control, it will take 6 to 12 weeks to manufacture, ship and install. Once we know what granite you have chosen, we will be able to give you a more accurate timeframe.

 
How is my memorial made?

In general, the manufacturing process begins with rough granite blocks being cut on a 10-foot diamond saw. From there, the cut slabs are moved through various internal processing stages where they are polished, shaped, crafted, etched, sand-blasted, engraved and laser-etched (if desired). In order to ensure only the highest quality of product, hand-tools are used in order detail the finest characteristics of the memorial.

 
Can I have a portrait of my loved one, a scene or some other important graphic appear on the memorial?
The short answer is "yes." Katzman offers laser etching that gives you more options in personalizing any granite monument by creating nearly photographic-like reproductions of a portrait of your loved one, item or scene. If laser etching is something you desire, once you login as a customer, you will be able to upload the image that you want laser etched. Photographs may also be adhered to a porcelain plaque which is in turn adhered to the memorial. Please see our gallery of graphics in our online design center for many graphic options. If there is a graphic you have and do not see please send it to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it in a jpeg format and we will have our art department create it for you.
 
Things to Consider When Buying a Memorial
  • Base: Bases of monuments typically have a rock cut-edged surface or a smooth-edged surface.  Bases with smooth-edged surfaces tend to show their nicks and scratches, which typically results when a lawnmower or other lawn care equipment bumps into the monument from the cemetery's caretaker. The rock cut-edged surface tends to hide such blemishes due to the more natural appearance of the base. We offer the rock cut-edged base for all of our monuments through our online design center. However, in the event you prefer a smooth-edged surface base, we can accommodate that request.
  • Lettering: All of the lettering and symbols on our memorials are sand-blasted to a depth to elicit a strong and prominent appearance without the need of painting the letters as paint tends to chip over time. However, in the event you select a black-colored granite for your memorial,the lettering and symbols will be painted the color white so that they are visible to the naked eye. Accordingly, if you do not like the appearance of painted symbols and letters, we don't recommend that you select a black-colored granite for your memorial.
  • Size for Companion Monuments: In the event you are seeking a monument for two people, known as a companion, we recommend that when you select your monument shape you select the larger sized option. In doing so, your monument will have more surface space to accommodate multiple inscriptions and symbols, if desired. Of course, make sure you check with your cemetery to confirm that the monument is an approved size.
  • Design: One of the most memorable pieces to your memorial is the design, as it tends to reflect on your loved one who has passed away. Typically, designs depict an image of the decedent, a floral arrangement, a scene or have religious significance. Katzman offers a wide array of design options in our online design center to meet your needs. And if you don't find a design you like,or you want an image laser-etched, just email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can assist you with your request.
  • Don't Be Shy: We recognize that purchasing a memorial to memorialize a loved one is a very significant and emotional decision. We are here to assist in any way we can and welcome the opportunity to share our expertise with you in hopes of making your purchasing experience a positive one. Please don't be shy. Contact us with any questions or concerns that you have.  We are here to help.
 
Jewish Memorials
See Jewish Memorials page
 
Hmong Memorials
See our Hmong Memorials page
 


Copyright © 2017 Katzman Monument Company, LLC, Attn: 5353 Logan Ave S., Minneapolis, MN 55419. All Rights Reserved.